Privacy policy

Privacy policy

This page was last updated on 01-12-2023.


We assume that you trust us. We therefore consider it our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it and how we use it to improve your user experience. This privacy policy applies to the www.kadenoshop.com services and is not responsible for the privacy practices of other web sites and resources. By using our website, you agree to our privacy policy. kadenoshop.com respects the privacy of all users of its website and ensures that any personal data you provide is treated confidentially.

Our use of collected data

Using our services

When you register for one of our services, we ask you to provide personal data. This data is used to provide the service. The data is stored on our own secure servers www.kadenoshop.com or on third-party servers. We will not combine this data with any other personal data in our possession.

Communication

When you send us an e-mail or other communication, we may store that communication. Sometimes we will ask you to provide personal data relevant to the current situation. This enables us to process and respond to your requests. The data will be stored on our own secure servers at www.kadenoshop.com or on third-party servers. We will not combine this data with any other personal data in our possession.

Cookies

We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses "cookies" (text files placed on your computer) so that the website can analyze how users use it. The information generated by the cookie about your use of the website may be transmitted to www.kadenoshop.com or to secure third-party servers. We use this information to find out how you use the website, to compile reports on website activity and to provide other services related to website activity and Internet use.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy, unless we have obtained your prior consent to do so.

Third parties

Information is not shared with third parties, with the exception of web applications and vendor integrations that we use for our store and order processing. This includes the WebwinkelKeur rating system. This data is used solely for the purposes of the application and is not passed on to third parties. In some cases, data may also be shared internally. Our employees are obliged to respect the confidentiality of your data.

Changes

This privacy policy is adapted to the use and functions of this website. Any adaptation and/or modification of this website may result in changes to this privacy policy. You are therefore advised to consult this privacy policy regularly.

Personal data settings

We give all visitors the opportunity to view, modify or delete the personal information they have provided to us.

Modify/unsubscribe newsletter service

At the bottom of each mailing, you'll find the option to modify your data or unsubscribe.

SMS marketing

We value your privacy and the information you have agreed to share about our SMS marketing service. We use this information to send you SMS messages (for your order, including abandoned cart reminders), SMS marketing offers and transactional texts, including requests for feedback from us.

Our website uses cookies to track which items you have placed in your shopping cart, including when you have left the checkout process. This information is used to determine when to send SMS reminders about your shopping cart.

Modify/unsubscribe from communication

If you would like to change your details or be removed from our files, please contact us. You'll find our contact details below.

Cookie deactivation

Most browsers are set to accept cookies by default, but you can set your browser to refuse all cookies or to notify you when a cookie is being sent. However, some features and services of our site and other websites may not function properly if cookies are disabled in your browser.

Questions and comments

We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us at info@kadenoshop.com.
Shipping and delivery

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service department. Below we explain how your order is processed and delivered.

Shipping costs

We cover the shipping costs for every order. All our products are delivered free of charge to your home. There is no minimum order quantity.

Shipping your order

Once you've found the perfect product on our website, you want to enjoy it as quickly as possible! That's why we make sure your order is processed and shipped as quickly as possible.

Here are the average delivery times for all our parcels:

Once you've placed your order, it takes us 1 to 2 working days to process it. On weekdays, it takes one working day, but if you order on a Friday evening or weekend, it may take a little longer.

Your order will then be delivered within 3 to 6 days.

Once your order has been processed, it is shipped, which takes an average of 4 to 6 working days.

Once your order has been placed, you will receive an e-mail containing your personalized tracking code within a few days. This code enables you to track your order via our tracking partner. You can find more information on our "Track & Trace" page.

If you want to make sure your order ships today, you can always call us. Our service team will be happy to help you make the right choice.

Delivery of your order

Once your order has been delivered, it's time to enjoy it! Of course, there may still be a problem. Would you like to exchange or return it? Go to this page.

A faulty product?

Very regrettable! It can happen that your product is damaged in transit. In this case, we always deliver a new package the first time and unfortunately cannot refund you. If the product is damaged a second time, we will refund the full purchase price.

How to order

Ordering from kadenoshop is straightforward. First, go to the product page and add the desired product to your shopping cart. To do this, click on the "Add to basket" button.

It's important to check that you've selected the right variants. If everything is in order, click on the "Proceed to checkout" button. On the information page, enter the correct address data. Make sure all information is correct. Once this information has been entered correctly, you can click on the "Proceed to checkout" button.

On the "Shipping" page, you can double-check the details you have entered. Please note that every shipment is free of charge. As a thank-you to our customers, we always cover shipping and delivery costs. You can now continue by clicking on the "Proceed to payment" button.

In the payment options, you can choose between several payment methods. At www.kadenoshop.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.



Visa
Mastercard
Amex
Paypal


Once you have selected the appropriate payment method, click on the "Checkout" button and you will be redirected to the payment method you have selected. Follow the instructions on the corresponding page to complete your order. If you have any problems with your order, please do not hesitate to contact us.

Have you lost your parcel?

If a parcel is lost or undeliverable for logistical reasons, we will always send you a new parcel before proceeding with a refund or return. If the order has not been received within 60 days of dispatch, it is refundable.

If you have any further questions, please do not hesitate to contact us.